FAQ

Insight-lab.ai is a comprehensive platform supporting the automatic processing of conversational text documents, such as qualitative or in-depth interviews, focus groups. sales call recordings, customer feedback, or any other interactions. The platform manages the whole process from transcription, anonymization, analysis to reporting.

You can follow the complete process or use specific modules – as you like. Each module is optimized for ease of use. E.g. you upload the transcript of your in-depth interviews, prompt the research question to be answered – and voilĂ  – your report is ready for review.

Insight-lab.ai is a suite of tools connected through APIs in the background. Each module is fully customizable and flexibly, allowing you to set-up the reporting process you need.

At key stages, the user has the possibility to manually edit the result, be it transcripts, summaries of conversations / interviews, key findings or recommendations. Further the structure of the report is adapted to the specific research question and the needs of the stakeholders. Yes there are ready-made, standardized report templates speeding up the process. However, the user has the option of combining and arranging modules as required.

Indeed, the risk of AI agents coming up with misnterpretations or mere errors cannot be reduced to zero (as it can not be reduced for humans interpereting conversation). We therefore reommend to double check the output for plausibility and overall quality. Further insight-lab.ai is currently developing processes that allow an AI-based quality verification

The platform will be protected by two-factor authentication. Data is stored in secure, customer-specific repositories. We are a research and insight platform, the process follows the principle of data scarcity: Any document undergoes irreversible anonymization at the earliest stage possible. The platform will be fully GDPR compliant.

For any further inquiries or to understand how we can cater to your specific needs, feel free to book your free consultation session with us.